Return & Exchange Policy

At Aurum Fawn, we maintain strict quality standards. Due to the nature of skincare products:

Returns

• We do not accept returns on opened or used products for hygiene and safety reasons.
• Returns are only accepted if the product is damaged, defective, or incorrect at the time of delivery.

Exchanges

Exchanges are only applicable in case of:

• Damaged product
• Wrong item delivered

Conditions

• The issue must be reported within 24 hours of delivery.
• Product must be unused, in original packaging, and accompanied by proof (images/video).

Process

• Contact us with your order details and issue.
• Once verified, we will arrange a replacement at no additional cost.